Patient Outcomes and Digital Transformation

One of the most important things that healthcare organizations try to figure out is How to Measure Patient Outcomes.  There are innovative ways to go about this, with technology and healthcare now seamlessly working together in different ways, it’s not surprise measuring patients outcomes has become digitized. In this article, we talk about how digital transformation can be used to measure patient outcomes.

Digital transformation is a broad term that covers many aspects of the technological identity of an organization. Cloud computing, big data solutions, digital marketing, e-commerce, data integration and measuring customer experience all fall under digital marketing. In a healthcare organization, measuring customer experience manifests as measuring patient outcomes.

Using digital transformation requires that the organization first change the way they think about patient measures and about the whole structure. It involves shifting to new technologies and merging them with the organization’s overall strategy. Besides improving patient outcomes, digital transformation also improves the entire healthcare organization. It can impact other departments and lead to reduced cost of care, better quality services and an improved process within the organization.

How to Prepare for Digital Transformation

As with many transformations, a digital transformation must be properly prepared for and carried out. Any mishandling of something like this could cripple the organization’s operation and even put the whole organization at a  standstill. It is a complex process and so breaking down into parts helps the organization keep track of their progress, what needs to be done, and by whom. Below we discuss some business steps that organizations can take to help them through a digital transformation

Considering Patient Outcomes

Healthcare organizations can use digital transformation to improve patient outcomes and this, in turn, helps improve the entire healthcare organization. Taking patient outcomes into consideration in every interaction increases the value of the organization and also increases the quality of care. The patient outcome should be constantly discussed so areas of improvement can be identified. Maintaining quality is, of course, a continuous process. Every patient should be valued regardless of how much or how little care they need.

Investing in the Right Technologies

As I mentioned earlier, digital transformation is a very broad field and it contains lots of technologies and many options on their application. An organization needs to invest in the right technology for its business and for the goals it wants to achieve. With so many options, choosing wisely is very important. Organizations should keep in mind to choose technologies that can accommodate their growth and that are flexible enough to change and adapt with the business. Technology is expensive and usually requires capital investment. Getting the wrong technology could, therefore, disrupt an organization so badly and cause huge financial loss.

Align The Strategy with How to Measure Patient Outcomes

As I mentioned above, maintain quality is a continuous process and so is measuring patient outcomes. The process of digital transformation is unending and so companies should prepare for this. Many companies have ongoing strategies and strategic projects. Adding a new project on digitization should align with the existing strategy. Aligning a business transformation strategy and patient outcomes strategy to the business goals select the best technology that will help achieve your overall business goals.

Define The Organization’s Culture

Infusing technology with the existing business process is going to eventually also affect existing business culture. A company’s culture can be referred to as the personality of a company, the work environment, tacit understanding of work processes within the company, relationships, and ways of doing things. It means the values and understanding that contribute to the unique social makeup of the company and the psychology of the employees.

It is important that employees are aware of the changes come in and are even included in the process. There should be sufficient communication from the start so everyone is kept in the look. Many practices suggest having change ambassadors through the company who educate the staff and try to convince employees to get on board with the change. Every employee on every level should know and understand how an infusion of technology would affect his or her job and also how it will change process they are used to.

Employees should be given adequate knowledge of this new technology and processes. Preferably before the change takes effect. This empowerment of employees reduces the chances of a turbulent transition. This training also means the employees would be learning a new skill and this will make them feel empowered. Everyone knows digital in the future and being trained on it is an added advantage to their abilities.